We want every order to bring you good karma. If something isn't right, we'll put it right.
Damaged, faulty or incorrect items
If your order arrives damaged, defective or isn't what you ordered, email us at goodkarmacompany011@gmail.com within 7 days of delivery with your order number and a photo. We'll replace the item or refund you in full, including delivery costs. In line with the Consumer Protection Act, you may also return defective goods within six months of delivery for a repair, replacement or refund.
Changed your mind?
Unopened, non-perishable items in their original sealed packaging may be returned within 7 days of delivery. Please contact us first so we can arrange the return. You'll be responsible for the cost of return shipping, and we'll refund the purchase price once the item reaches us in its original condition.
Items we can't accept back
For food safety and hygiene reasons, and as permitted by section 42 of the Electronic Communications and Transactions Act, we can't accept change-of-mind returns on:
- food and beverages, including spices, tea and chocolate, once opened or where the seal is broken
- perishable goods
- opened cosmetics and personal-care products
- pierced earrings
- personalised or custom-made gifts and corporate orders
- gift cards
This doesn't affect your rights if an item is damaged, faulty or incorrect.
Chocolate in warm weather
We pack chocolate with care, but it can soften in transit during South African summers. If your chocolate arrives melted, let us know within 48 hours with a photo and we'll make it right.
Refunds
Approved refunds are paid to your original payment method within 10 business days. Your bank may take a few extra days to reflect the credit.