Privacy Policy

Last updated: 4 October 2026

Good Karma Company ("we", "us") respects your privacy. This policy explains how we collect and use your personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

Responsible party and information officer

Good Karma Company, 156 Derby Drive, Randburg, Gauteng, 2162, South Africa. Information officer: [NAME], goodkarmacompany011@gmail.com.

What we collect

Contact and delivery details: name, email, phone number, billing and delivery addresses.
Order information: what you buy, gift messages and order history.
Payment information: processed securely by our payment provider. We do not see or store your full card details.
Device and usage information: IP address, browser and how you use our site, collected through cookies.

Why we use it

To process, deliver and support your orders
To respond to your questions and corporate enquiries
To send marketing emails, but only if you've opted in. You can unsubscribe at any time using the link in every email.
To prevent fraud, keep our site secure and meet our legal obligations
To understand and improve how our site is used

Who we share it with

We share only what's necessary with service providers who help us run the store: Shopify (our e-commerce platform), our payment provider, courier companies, and email and analytics tools. Some of these providers process information outside South Africa. Where they do, we rely on them to provide an adequate level of protection, as POPIA requires. We never sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences and understand site traffic. You can accept or decline non-essential cookies using our cookie banner and change your choice at any time in your browser settings.

How long we keep it

We keep order records for as long as tax and accounting law requires (generally five years), and marketing data until you unsubscribe or ask us to delete it.

Your rights

You may ask to access, correct or delete your personal information, object to its processing, or withdraw your marketing consent. Email goodkarmacompany011@gmail.com. If you're unhappy with how we handle your information, you may complain to the Information Regulator (South Africa) at inforegulator.org.za.